Privacy Policy

Effective Date: 6th May 2025

1. Overview

This Privacy Policy outlines how Pepi’s Pest Control (“we”, “our”, or “us”) collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are committed to maintaining your privacy and safeguarding your personal data when using our website and pest control services.

2. What Information We Collect

We collect both personally identifiable information and non-personal data for operational, legal, and service improvement purposes.

A. Personal Information

Full name
Residential or business address
Email address
Phone number
Payment details (processed via secure third-party gateway)
Booking history
IP address and location data (when using the website)

B. Non-Personal Information

Device type and browser information
Pages visited on our website
Time spent on the website
Referral sources

3. How We Collect Information

We collect information through the following methods:

Direct contact via phone, email, or website form submission
Online bookings and service request forms
Automated tracking (cookies, analytics tools)
Third-party platforms like Google Analytics or advertising partners

4. Purpose of Data Collection

We collect your information for the following purposes:

To deliver pest control services To communicate about bookings, reminders, or follow-ups
To process payments and invoices
To comply with Australian taxation or legal obligations
To improve our services, website, and customer experience
To provide marketing or promotional updates (only if opted in)

5. Disclosure of Personal Information

Your information may be disclosed to third parties in the following situations:

Technicians or service contractors who perform pest control services
Payment processors(e.g., Stripe, PayPal)
Legal or regulatory authoritieswhen required by law
IT support providers and CRM platforms under data processing agreements

We do not sell, rent, or trade your personal data to any unrelated third parties.

6. Data Storage and Security

We maintain secure systems to protect your personal data from unauthorized access, misuse, or loss. Security measures include:

Encrypted payment gateways
SSL (Secure Sockets Layer) across our website
Role-based access for staff
Regular data audits and software updates

Despite our efforts, no transmission over the internet is 100% secure. You provide your information at your own risk.

7. Access and Correction

You may request access to your personal data or ask us to correct inaccuracies. To make such a request, email us at pepispestcontrol@gmail.com. We will respond within 30 days and may charge a reasonable administrative fee in some cases.

8. Cookies and Tracking

We use cookies and third-party tools like Google Analytics to track website traffic, user behavior, and marketing performance. You may disable cookies in your browser settings, but this may affect site functionality.

9. Changes to This Policy

We may update this policy to reflect business or legal changes. Updates will be posted on our website, and the “Effective Date” will be revised accordingly.

10. Complaints

If you believe we have breached the APPs, you can lodge a complaint via: